SMS Compliance Documentation

SMS Opt-In & Opt-Out Proof

This page documents how Koumanis Diet and Health Clinic captures SMS consent and supports opt-out, as required for SMS program verification. Below is our live clinic signup form — the exact interface patients use to opt in — followed by our consent, opt-out, and message disclosures.

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SMS Communication Preferences

I agree to receive SMS text messages from Koumanis Diet and Health Clinic, including appointment confirmations, appointment reminders, scheduling changes, telehealth notifications, and customer-service messages. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

I agree to receive recurring promotional SMS text messages from Koumanis Diet and Health Clinic, including supplement offers, digital health platform promotions, Meal Planner offers, discounts, and information about clinic services. Messages may be sent using automated technology. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Consent to promotional SMS messages is not a condition of purchase or medical treatment. Both SMS options are voluntary and unchecked by default.

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1. How SMS Opt-In Works

SMS consent is captured on the clinic signup form shown above. Every consent element follows these rules:

  • Both SMS consent checkboxes are unchecked by default — no consent is pre-selected or implied.
  • Consent is granted only by an explicit, affirmative action: the patient must check the box themselves.
  • Consent to promotional messages is separate from consent to appointment and service messages.
  • Consent to promotional SMS messages is not a condition of purchase or medical treatment; both options are voluntary.
  • The full disclosure text is displayed directly beside each checkbox at the point of opt-in, including message frequency, potential rates, and STOP/HELP keywords.
  • Each patient record stores the consent selections (sms_appointment_consent, marketing_consent) at the time of signup.
Transactional / Service
Unchecked by default

Appointment Reminders and Service Messages (Optional)

I agree to receive SMS text messages from Koumanis Diet and Health Clinic, including appointment confirmations, appointment reminders, scheduling changes, telehealth notifications, and customer-service messages. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Marketing / Promotional
Unchecked by default

Promotional Messages and Product Offers (Optional)

I agree to receive recurring promotional SMS text messages from Koumanis Diet and Health Clinic, including supplement offers, digital health platform promotions, Meal Planner offers, discounts, and information about clinic services. Messages may be sent using automated technology. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

2. Opt-Out and Help Capabilities

Patients can opt out at any time, and every message we send includes the required opt-out language.

Reply STOP

Cancels the applicable SMS program immediately. After a STOP request, we send a confirmation message acknowledging the unsubscribe, and no further messages are sent through the opted-out program unless new valid consent is later provided.

Reply HELP

Returns assistance information with our support contact details. Patients may also request help opting out by contacting our support team directly.

support@koumanisdiet.com
518-583-4019

3. Sample Messages We Send

All messages identify our brand and include HELP and STOP instructions, consistent with the disclosures at opt-in.

Appointment Reminder (Transactional)

Koumanis Diet and Health Clinic: Reminder of your appointment on [Date] at [Time]. Reply HELP for help, Reply STOP to cancel. Msg & data rates may apply.

Telehealth Notification (Transactional)

Koumanis Diet and Health Clinic: Your telehealth visit is scheduled. Details were sent to your email. Reply HELP for help, Reply STOP to cancel. Msg & data rates may apply.

Promotional Message (Marketing — separate opt-in required)

Koumanis Diet and Health Clinic: New meal-planning resources are available. Learn more at koumanisdiet.com. Reply HELP for help, Reply STOP to cancel. Msg & data rates may apply.

4. SMS Program Details

Registered SMS Brand
Koumanis Diet and Health Clinic
Message Types
Transactional / service and separately opted-in marketing messages
Message Frequency
Varies based on appointments, account activity, and marketing preferences
Rates
Message and data rates may apply (charged by the recipient's carrier)
Opt-Out Method
Reply STOP to the applicable message at any time
Help Method
Reply HELP, email support@koumanisdiet.com, or call 518-583-4019
Consent Storage
Consent selections stored per patient record at signup
Privacy
Mobile numbers and consent records are never sold or shared for third-party marketing

Providing a mobile telephone number alone does not constitute consent to receive promotional text messages. Marketing SMS consent must be separately and explicitly granted via the optional checkbox above.