Effective Date
09/01/2026
Last Updated
10/14/2026
Operated By
Koumanis Diet and Health Clinic
This Privacy Policy applies to the Koumanis Diet & Health Clinics, our telehealth services, The Koumanis Diet Health Systemâ„¢, The Koumanis Diet Meal Plannerâ„¢, and affiliated websites, mobile applications, and online services (collectively, the "Services").
At Koumanis Diet & Health, we recognize that information about your health, medical conditions, weight, nutrition, and lifestyle is deeply personal.
We are committed to protecting your information, explaining how it is used, and giving you meaningful choices about its collection, disclosure, and retention.
Our privacy principles are:
We will not deny medically necessary treatment because a patient declines optional advertising or marketing communications.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes here at the Koumanis Diet and Health Clinics.
Depending on the Services you use, we may collect the following categories of information.
Name, email address, telephone number, mailing address, date of birth, account credentials, communication preferences, and subscription information.
For patients receiving clinical or telehealth services, information may include medical history, diagnoses, medications, allergies, laboratory results, vital signs, weight, height, BMI, waist circumference, body composition, treatment plans, prescriptions, clinical notes, and follow-up assessments.
This may include information concerning obesity, diabetes, cardiovascular risk, metabolic health, and GLP-1/GIP-based medication treatment.
Meal selections, recipe preferences, food diaries, dietary restrictions, nutritional intake, protein and fiber tracking, hydration, exercise routines, strength measurements, sleep information, and self-reported progress.
When applicable and authorized, we may receive information from connected smart scales, fitness trackers, or other compatible health-monitoring devices.
Users will be informed about the categories of information collected through each connection and the available methods for disconnecting the device.
We may collect transaction records, purchase history, billing information, subscription status, and limited payment details.
Payment card information may be processed by authorized third-party payment processors rather than stored directly by our Services.
We may collect IP addresses, device identifiers, browser type, operating system, login activity, application usage, technical diagnostics, and cookie preferences.
Optional analytics and advertising technologies are subject to the choices described below.
We use personal information for the following purposes, as applicable:
To evaluate patients, document medical findings, prescribe appropriate treatment, monitor medication response, communicate with patients, coordinate care, and maintain required medical records.
To operate the Health System, provide educational content, generate meal plans, save recipes, maintain nutrition and exercise tracking, and support account functionality.
To present relevant recipes, meal-planning features, educational modules, exercise content, and progress summaries based on information you choose to provide.
To process transactions, manage subscriptions, provide customer service, maintain business records, and meet financial and regulatory obligations.
To identify technical problems, evaluate product performance, improve accessibility, and assess the effectiveness of our educational services.
To prevent fraud, protect accounts, investigate unauthorized activity, comply with applicable law, and maintain appropriate records.
Where permitted by law and your preferences, to send educational newsletters, product announcements, promotional offers, and information about available services.
We will not use protected health information for marketing activities requiring HIPAA authorization without obtaining that authorization.
Clinical records maintained by our HIPAA-covered healthcare entities are subject to applicable federal and state medical privacy laws, including HIPAA.
Our separate Notice of Privacy Practices explains how protected health information may be used or disclosed for treatment, payment, healthcare operations, and other legally permitted purposes.
Certain disclosures may occur without individual authorization when permitted or required by law.
Where authorization is required, we will obtain it before the relevant use or disclosure.
Information entered into a consumer wellness application is not automatically subject to HIPAA merely because it concerns health. The applicable protections depend on the entity, the purpose of collection, and the relationship between the application and clinical services.
Where information is transferred into a clinical record, the receiving healthcare entity will handle that information according to its applicable legal obligations.
We may disclose information to the following recipients when appropriate and legally permitted:
Physicians, nurse practitioners, physician assistants, registered dietitians, pharmacies, laboratories, and other professionals involved in authorized patient care.
Health insurers, Medicare, billing services, and payment administrators when necessary for eligible claims and lawful payment activities.
Approved hosting companies, electronic medical record providers, cybersecurity vendors, payment processors, customer-support providers, and other service providers necessary to operate the Services.
Providers receiving protected health information as HIPAA business associates must enter into appropriate business associate agreements.
Government agencies, courts, regulators, or other parties when disclosure is required or permitted by applicable law.
Third parties you specifically authorize, such as another healthcare provider or a compatible application.
We do not permit service providers to use identifiable clinical information for their independent advertising purposes.
We distinguish between clinical communications, educational communications, and commercial marketing.
Appointment reminders, prescription-related messages, treatment follow-ups, and necessary care communications may be sent as permitted by applicable law.
Users may subscribe to newsletters and educational information about nutrition, exercise, metabolic health, and preventive medicine.
Users may separately choose to receive promotions concerning subscriptions, digital products, clinic services, supplements, skincare, and other DKMD products.
Declining optional marketing will not prevent users from receiving necessary clinical or account-related communications.
We will not upload identifiable clinical patient lists, diagnoses, medication histories, or treatment records to advertising platforms for audience targeting without satisfying all applicable legal requirements.
We provide methods for requesting or managing privacy preferences.
You may unsubscribe through the link provided in promotional emails or through your account preferences.
Where promotional SMS is offered, you may withdraw consent using the instructions provided in the message, including replying STOP where supported.
Where available, you may manage optional analytics, advertising cookies, and other tracking technologies through our cookie preferences interface.
Where required by applicable law, we will honor recognized opt-out preference signals and requests to opt out of the sale or sharing of personal information.
You may disconnect supported health devices or revoke optional data-sharing permissions through available account or device settings.
Disconnecting a device stops future authorized syncing, but does not necessarily delete information previously incorporated into legally retained medical records.
You may withdraw consent for optional disclosures where applicable.
Withdrawal generally applies prospectively and does not reverse disclosures already lawfully made.
Where research requires consent or authorization, participation will be voluntary and subject to the applicable consent process.
You may request closure of your digital account and deletion of eligible personal information.
Some information may need to be retained for medical, legal, financial, fraud-prevention, or regulatory reasons.
Depending on applicable law and the type of information involved, you may have the right to:
Requests concerning protected health information will be handled according to HIPAA and applicable state medical-record laws.
You may submit a request through:
support@koumanisdiet.com
Koumanis Diet and Health Clinics, 7 Wells St. Suite 303, Saratoga Springs, NY 12866
518-583-4019
We may need to verify your identity or authority before providing access to sensitive information or processing certain requests.
We will respond within the period required by applicable law and explain any limitations or lawful reasons for denying a request.
We will not discriminate against individuals for exercising legally protected privacy rights.
We use or will implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information and applicable legal requirements.
These safeguards may include encryption, access controls, multifactor authentication, audit logging, employee training, secure backups, vendor oversight, and security monitoring.
Access to clinical information is limited according to authorized responsibilities and applicable law.
No electronic system can guarantee absolute security.
If a security incident occurs, we will investigate and provide required notifications in accordance with applicable law.
We retain personal information only for as long as necessary to fulfill legitimate service purposes and applicable legal, clinical, regulatory, and security obligations.
Retention periods vary depending on the information and governing law.
Maintained according to applicable medical-record retention requirements and lawful clinical needs.
Retained while the account is active and afterward as necessary for lawful business or security purposes, subject to applicable deletion rights.
Retained as necessary for accounting, tax, dispute resolution, and legal obligations.
Suppression records may be retained to ensure that an individual's opt-out preference continues to be respected.
Deletion requests will not automatically remove records that must legally be preserved.
Our Services are intended for the audiences described in the applicable service terms.
We will establish age-appropriate consent and parental authorization procedures where required by law.
Information concerning minors receiving clinical services will be handled according to applicable federal and state laws governing minors' medical privacy.
The digital platform may use automated processes to organize recipes, suggest meal plans, summarize nutrition information, or provide personalized educational recommendations.
These tools are intended to support education and self-management.
They do not independently diagnose medical conditions, prescribe medications, or replace individualized medical judgment.
If artificial intelligence or third-party automated processing is used with identifiable health information, we will evaluate applicable privacy, security, disclosure, and consent requirements.
Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale or sharing of personal information, sensitive data, or automated decision-making.
We will provide additional state-specific notices and mechanisms where legally required.
We may update this Privacy Policy to reflect changes in our Services, technology, information practices, or applicable laws.
The current version will be available through our websites and applications.
Where legally required, we will provide additional notice or obtain consent before materially changing how information is used.
If you have questions about this Privacy Policy, your information, or your privacy rights, contact:
Privacy Officer: Cindy Linendoll, manager
Email: manager@capsny.com
Telephone: 518-203-2593
Mailing Address: 13 Chester Street, Glens Falls, NY 12866
Patients may also file privacy complaints with the U.S. Department of Health and Human Services Office for Civil Rights when applicable.
We will not retaliate against anyone for filing a good-faith privacy complaint.
Our Privacy Commitment
YOUR HEALTH INFORMATION DESERVES PROTECTION.
YOUR PERSONAL DATA DESERVES RESPECT.
YOUR PRIVACY CHOICES DESERVE TO BE HONORED.